Terms & conditions

Effective date: 1st of May 2015

  1. Introduction
    1. These terms and conditions, as may be amended from time to time, apply to our services directly made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below including our privacy policy. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
    2. Before your book your cleaner with us, if you have any questions related to our terms and conditions, please contact us by email at info@clarencecleaning.co.uk or by phone 0203 686 72163.
    3. These site (www.clarencecleaning.co.uk) is owned and operated by Clarence Cleaning Ltd (we or us). We are registered in England and Wales under company number 09264006.
  2. Definitions
    1. 'We / us' means Clarence Cleaning Ltd;
    2. 'You / Client' means user (natural person) of this website, who is seeking to obtain domestic cleaning services;
    3. 'Website' means the website located at www.clarencecleaning.co.uk
    4. 'Booking' means the booking for cleaning services made by You on our Website;
    5. 'Services' means cleaning services provided or to be provided by the Cleaner;
    6. 'Cleaner' means person providing cleaning services;
    7. 'Content' means all materials (text, photographs, graphics, images, logos) published, stored or sent on or in connection with our Website;
    8. 'Payment' means the amount that you required to pay for the cleaning Services under your Booking;
  3. Use of Website
    1. All information and Content presented on this Website are subject to copyrights and intellectual property.
    2. We reserve the right to modify or withdraw this Website, permanently or temporary, with or without notice to you.
    3. We can not guarantee that the Website is error free.
    4. We reserve the rights to change and revise our terms and conditions on this Website 14 days before they become effective. Please check this website from time to time for updates.
  4. Very important
    1. We are an introduction agency between Client seeking to obtain domestic cleaning services and Cleaner seeking to provide cleaning Services
    2. We are not the employer of any Cleaners. The Cleaners are not employed directly or indirectly by the company, but are independent contractors and are self-employed . The Cleaner are responsible for their own Tax and National Insurance payments, as well as personal insurance.
    3. We will not control , or have any rights to control, the quality or timing of the cleaning process. The Cleaner is under Client's control, supervision and responsibility at all times. This does not prevent the Client specifying the working standards to be adhered to.
    4. The Client is responsible for providing all cleaning materials and equipment, including a vacuum cleaner. All equipment must be safe to operate and in working order.
    5. We reserve the right to our Cleaners not to be responsible for cleaning job not complete due to the lack of suitable cleaning materials and/or equipment not in full working order.
    6. The Client is responsible for access to Client home.
    7. In case of Cleaner's failure to perform the cleaning services, due to falling ill, going on holiday or for any other reasons, we will replace the Cleaner as soon as possible.
    8. We do not accept any responsibilities whatsoever for any loss, expense, damage done by the Cleaner.
    9. We guarantee that all our Cleaners are personally interviewed, fully vetted, references, backgrounds and identity checked. Copy of references will be provided on request.
  5. Booking and supply of services
    1. By registering and placing an order through our Website or by phone, you warrant that all personal information you provide is true and accurate.
    2. You confirm that you are not impersonating any other person or using false name, nickname or any other names you are not authorised to use.
    3. You agree to notify us of any changes by emailing us at info@clarencecleaning.co.uk, or calling us on 02036867216 between 9 am to 5 pm Monday to Friday
    4. You agree that you will not seek to book any Services from our Cleaners other than our Website for the duration of this agreement. You also agree not to engage any Cleaner in the first 6 month after termination of this agreement.
    5. After placing an order, you will receive confirmation email acknowledging your booking. All Bookings are subject to acceptance by us.
  6. Payments
    1. You confirm that you are over 18 years old and authorised to make a payment.
    2. The price of Services will be as quoted on our Website, except in cases of error.
    3. We can not accept liability if a payment is refused or declined by the debit/credit card provider for any reason.
    4. We can not be responsible for fraudulent use on our Website of stolen or lost payment card.
    5. Prices are subject to change at any time. We will notify you 14 days prior to changes. The previously paid Services will not be affected. If you do not agree or accept the new price, you must cancel this agreement. Otherwise the new price will apply on all of your bookings after expiry of 14 days notice.
    6. You are liable for payment of your upcoming booking 1 day prior to Service. The Service will not be commenced if the payment is not fully received 1 day prior to Service.
  7. Cancellation
    1. We reserve the right to cancel any Booking made by you on our Website or over the phone for any reason. We will send you the notice of cancellation by email and will refund you the payment in full.
    2. You can cancel any upcoming Booking by using our Website without the any charge or penalty. If you have paid for the Booking, you may cancel it without any charge by sending us an email at info@clarencecleaning.co.uk or calling us on 02036867216.
    3. We reserve the rights to charge £5.00 in some cases for cancellations of paid, but not commenced Services. We will send you the notice by email.
    4. We reserve the rights to terminate your permission to use our Website or our Services if you violate any of the Terms.
  8. Privacy
    1. We do not share the personal information you have provided us on our Website or over the phone – such as your name, property address, phone number, email address, payment card information.
    2. We may collect certain information about you when you visit our Website.
    3. We may use information about you we receive from third parties or social media for the marketing purposes.